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Frequently Asked Questions



Question:

What is a podcast?

Answer:

A podcast is a multimedia file made available over the Internet for download and playback on your computer, iPod, or any mp3 player. They are free, and once downloaded can be played anytime without an Internet connection. When you subscribe to a podcast, you can have episodes downloaded for you automatically by iTunes, Juice (formerly iPodder), or other "podcatching" software.

Question:

The website says I haven't registered, but I know I have!

Answer:

Walk in the Word actually has two websites. One is the general WEBSITE, where you can listen to the broadcast, read the Weekly Walk, etc. The second is the STORE, where you can purchase books, message series, etc.

This means that if you register for an account with the WEBSITE, you won't necessarily be registered for the STORE.

The login for the WEBSITE is http://www.walkintheword.com/login.aspx - use this login to daily download broadcast mp3s, make donations, etc.

The login for the STORE is http://store.walkintheword.com/SignIn.aspx - use this login to purchase products.

We hope to merge these two processes into one in the future. In the meantime, please be sure to make note of your two, separate login credentials.

Question:

What is iTunes?

Answer:

iTunes is a program that manages, organizes and plays audio and video files. iTunes will "sync" your iPod, so that you can take your files with you to be played anytime, or it can play the files right on your computer without an iPod at all. iTunes is free to download from Apple by clicking here.

Question:

Do I have to use iTunes to subscribe?

Answer:

No, you can use any "podcatching" program. Another popular program called Juice (formerly iPodder) can be used in the same way with an iPod, Zune, or other portable digital media player. Juice is free to download by clicking here.

Question:

How do I download a podcast?

Answer:

If you use iTunes: Simply click on the iTunes button to subscribe to the podcast you want. After that, iTunes will automatically update with new episodes. You can play the episodes right on your computer, or connect to your iPod and iTunes will automatically download the episodes so you can take them with you to play anytime.

If you use Juice (formerly iPodder): Copy the URL for the podcast you want. In Juice, click on Tools > Add a Feed, and paste the URL in.

If you use the RSS feed: You can also play the podcast right on your computer by clicking on the RSS feed link and selecting an episode. Your computer's default mp3/mp4 program will automatically open.

Question:

Are Walk in the Word podcasts free?

Answer:

Yes! Podcasts are free from Walk in the Word.

Question:

I can't sign in.

Answer:

There are 3 possible reasons.

1. Please be aware that the password required to sign into the website is case sensitive. This means that the password `password', is different from, `PaSSworD'.

2. The online store is a separate database of users and passwords from the walk in the word website. You will need to have two accounts to use the website and use the store.

Store
https://store.walkintheword.com/signin.aspx

Website
http://www.walkintheword.com/login.aspx

We are working on fixing this problem, but for right now, that is the way it is.

3. Your account isn't completed. Please reference this help topic for more information. I never received my validation email after registering

Question:

How do I apply my Change Partner discount in the store?

Answer:

In order to apply your Change Partner discount when purchasing from the store, you must enter the special Change Partner coupon code. You can find this code at the top of your member page when logging into your account here:

https://www.walkintheword.com/login.aspx?ReturnUrl=%2fmember%2f.

Question:

I am uncomfortable with ordering online. Can I place my order by phone or mail?

Answer:

We understand that many folks are still a little nervous about ordering online. With that in mind, we have made a variety of ordering options available to our customers. You can order any of the products you find online by phone or mail. We will be happy to process your order just as quickly as we'd process an online order. To place your order by phone in the U.S. and Canada, please visit our contact page.

Question:

I never received my download

Answer:

For general comments and counseling, contact us online at: [email protected]

For questions regarding orders and donations, contact us online at: [email protected]

For technical support regarding this website, please browse our frequently asked questions. If you don't find your answers there, please use our technical support form.

Sometimes our emails end up in Junk mail folders and/or appear as SPAM to various email system. Our store sends email from "[email protected]". Please ensure that your SPAM and JUNK email settings permit this address thru.

The email may come any one of the following addresses,

   - [email protected]
   - [email protected]
   - [email protected]

Some ISP's (Internet Service Providers) have begun to block our mail system. If this is the case, you'll need to update your order with a new email address. Currently, the following ISP's are blocking our services: @centurtytel.com. We are working with the companies to get this resolved ASAP.

The latest SPAM software will block the weekly walk unless someone approves the message BEFOREHAND. For example:

   ----------------------------------------------------------------------

I apologize for this automatic reply to your email. To control spam, I now allow incoming messages only from senders I have approved beforehand.
If you would like to be added to my list of approved senders, please fill out the short request form (see link below). Once I approve you, I will receive your original message in my inbox. You do not need to resend your message. I apologize for this one-time inconvenience.
Click the link below to fill out the request:

   ----------------------------------------------------------------------

If your SPAM software does this, you will need to make sure and approve the weekly walk beforehand. Again, the weekly walk comes from [email protected] Please note, the email address [email protected]' is not monitored.

Question:

How do I save my download?

Answer:

Many times the user will click on Open or the file will automatically save to a temporary file which plays in their media player. The problem is the file has never been saved.

Instead of clicking on the file, please "right click" on the download link, and select, "Save Target As". This will allow you to chose a location on your computer to save the file.

Question:

How do I reset my password?

Answer:

Please note that the website is a separate system from the online store. If you use both the website and the store, you will have two independent accounts.

To reset your password for the website

Goto www.walkintheword.com Click the "Login" link located at the top of the page Underneath the login button, click the link, "forgot your password?" Enter the email address you have used to create your account A new password will be emailed to the email address you provided.

To reset your password for the online store

Goto store.walkintheword.com Click the "login" link located at the top of the page Enter your email address in the text box located near the bottom of the page in the section "Forgot your password?" A new password will be emailed to the email address you provided.

Question:

I never received my validation email after registering

Answer:

Chances are you mis-typed your email address or various SPAM blockers between our servers and yours caught it.

If you think it was blocked by SPAM, you can have it resent to the email address you registered with. It's also a good way to test that you correctly entered your email address the first time.

To start the process, goto walkintheword.com. Click on the `login' link at the top of the page. At the login screen, enter your email address and password that you registered with.

The system will automatically know that you have not responded to the validation email. It will prompt you to have the validation email re-sent to your email.

"You must complete the registration process before logging in. Please follow the instructions emailed to you on.... To have this email resent to you, click here.

Click the link and the system will resend the email to you.

Question:

How do I save my downloadable files in my order?

Answer:

The download(s) will be available for approximately 1 week from today. If you wish to save the file to your computer, click on the download link from the email you received. You will then be prompted and asked where to save the file. Select a familiar location on your computer to save the file. The downloaded file will be a "zip" file. You will need to unzip the file to listen to the MP3's.

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